New Jersey Security Guard Practice Exam 2026 - Free Security Guard License Practice Questions and Study Guide

A security guard faced with a disruptive individual should ideally focus on verbal de-escalation tactics as the primary approach. Verbal de-escalation involves using calm, assertive communication to diffuse the heightened emotions of the individual, which can help restore order and prevent the situation from escalating further. This method prioritizes safety and resolution through dialogue, aiming to understand the cause of the individual's behavior and address their concerns, which is often more effective than confrontational approaches.

In addition, a security guard should always be prepared to call for help if the situation cannot be controlled or if it escalates to a point where additional personnel are needed for safety. This ensures that the guard is not alone in managing a potentially volatile situation, promoting a safer resolution for all involved, including the disruptive individual.

While other options might seem viable under certain circumstances, they lack the emphasis on communication and conflict resolution that a security guard is trained to prioritize. Ignoring the individual can lead to further disruption and increased risk, while immediate removal by law enforcement may escalate tensions unnecessarily if the situation can be resolved without such intervention. Similarly, resorting to physical force should always be a last resort, as it can create legal and ethical complications and potentially exacerbate the situation.